Save 50-70% on staffing costs!
Optimize your time and energy.
Scale your teams quicker.
24/7 customer support.
Increase service quality.
Leverage our talent pool.
For all of our engagements, we only hire top-tier, highly-vetted candidates. All of our employees have a college education from English-speaking universities and have very high fluency in verbal and written English.
With inbound and outbound customer support capabilities, you can be sure that your customers always have someone to verbally discuss their questions and concerns with.
Whether the desired response time is 10 seconds or 10 hours, we always have agents on-call and ready to answer customer queries whenever they may arrive.
Have a high volume of daily calls that you have trouble answering? Have a dedicated agent available to schedule customer appointments so that every customer you can book, you do book.
For products and services that may be more difficult to use, our intelligent agents can help resolve your customers’ issues, leading to higher customer retention and happiness.
Whether on Facebook Messenger, Twitter, WhatsApp, or another platform, have a team of agents always ready to provide support over your social media.
Whether for political campaigns or customer retention, getting phone surveys can be a quick and effective way to get valuable feedback on your product, service, or campaign.
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Is your fee all-inclusive?
Yes! All agents are provided at a simple monthly fee that covers everything. There are never any hidden fees or “fine print” that will have you paying more than you expect.
How does training work?
Before we start working with you, your Account Manager and Team Lead for your specific project will sit down with you to understand exactly how you’d like us to communicate with your customers. We will build out an in-depth customer experience process map, scripts, and FAQs so that we can train your new staff and get them operational as soon as possible.
What if I have an issue with an agent?
If you ever have an issue with an agent, feel free to bring this up to your Account Manager and we can have a new agent trained and ready to go within 3 business days of your request.
Can I scale up or scale down as necessary?
Absolutely! We have capacity to add as many agents as needed on any project. If you need to scale up during certain temporary time periods (such as the holiday season), we can facilitate that.
What if I have special compliance demands (regulatory, data storage, etc.)?
We understand that some industries are subject to regulations and have to follow acceptable standards, such as HIPAA, PCI-DSS, SOX, and more. Before our engagement begins, we make sure that we discuss any regulatory needs with you to ensure that we are both covered.
Is Meridian BPO insured?
To make sure that our clients have an extra layer of confidence when working with us, we carry a high-limit commercial insurance policy in the rare event that something goes wrong.