Your Trusted Outsourcing Advisor

Medical Billing Teams Quicker.

Reduce costs, increase quality, and scale your teams quicker with an outsourcing partner.


Benefits of Outsourcing

Save 50-70% on staffing costs!

Exchange spending on salaries, office space, payroll taxes, and overhead for a simple, flat monthly fee.

Optimize your time and energy.

Keep yourself and your onshore team focused on the KPIs that will grow your business, and let us help keep your customers happy!

Scale your teams quicker.

With junior and senior agents always on-call, we can scale up or down projects according to your needs.

24/7 customer support.

With agents available around the clock in any time-zone, you can be confident that your customers will always be taken care of.

Increase service quality.

By leveraging our already-developed SOPs and customer experience models, we can help you build higher-quality customer support processes.

Leverage our talent pool.

With talent in fields from accounting to digital marketing, medical coding, and IT, you can instantly add decades of diverse expertise to your team.


What Makes Us Different?

Our primary outsourcing destination is Pakistan, the world’s 5th most populous country and host to the 8th largest English-speaking population on earth.

For all of our engagements, we only hire top-tier, highly-vetted candidates. All of our employees have a college education from English-speaking universities and have very high fluency in verbal and written English.

  • Highly-educated and intelligent staff
  • Friendly and courteous service
  • Excellent verbal and written English
  • Exceptional value for cost

100 %

College-Educated Staff

150 Years

Cumulative Experience


What Can I Outsource?


Call Support

With inbound and outbound customer support capabilities, you can be sure that your customers always have someone to verbally discuss their questions and concerns with.


Live Chat & Email Support

Whether the desired response time is 10 seconds or 10 hours, we always have agents on-call and ready to answer customer queries whenever they may arrive.


Scheduling & Receptionists

Have a high volume of daily calls that you have trouble answering? Have a dedicated agent available to schedule customer appointments so that every customer you can book, you do book.


Technical Support

For products and services that may be more difficult to use, our intelligent agents can help resolve your customers’ issues, leading to higher customer retention and happiness.


Social Media Support

Whether on Facebook Messenger, Twitter, WhatsApp, or another platform, have a team of agents always ready to provide support over your social media.


Phone Surveys

Whether for political campaigns or customer retention, getting phone surveys can be a quick and effective way to get valuable feedback on your product, service, or campaign.


Our Step-By-Step Process

Review Our Offerings
Review our offerings to see which one is the best fit for you.
Request a Meeting
Meet with an account manager to discuss your needs and requirements.
Receive Custom Plan
We'll help you craft a custom outsourcing plan so that all our bases are covered.
We Get To Work!
We help you keep your customers happy by giving them excellent support.


We Have Answers.

Is your fee all-inclusive?

Yes! All agents are provided at a simple monthly fee that covers everything. There are never any hidden fees or “fine print” that will have you paying more than you expect.

How does training work?

Before we start working with you, your Account Manager and Team Lead for your specific project will sit down with you to understand exactly how you’d like us to communicate with your customers. We will build out an in-depth customer experience process map, scripts, and FAQs so that we can train your new staff and get them operational as soon as possible.

What if I have an issue with an agent?

If you ever have an issue with an agent, feel free to bring this up to your Account Manager and we can have a new agent trained and ready to go within 3 business days of your request.

Can I scale up or scale down as necessary?

Absolutely! We have capacity to add as many agents as needed on any project. If you need to scale up during certain temporary time periods (such as the holiday season), we can facilitate that.

What if I have special compliance demands (regulatory, data storage, etc.)?

We understand that some industries are subject to regulations and have to follow acceptable standards, such as HIPAA, PCI-DSS, SOX, and more. Before our engagement begins, we make sure that we discuss any regulatory needs with you to ensure that we are both covered.

Is Meridian BPO insured?

To make sure that our clients have an extra layer of confidence when working with us, we carry a high-limit commercial insurance policy in the rare event that something goes wrong.


Staff Worldwide


Completed Projects


Years Cumulative Experience


Satisfied clients

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