Work mode off. Autopilot on.
Stay connected. 24/7
Scale your teams quicker.
Save tens of thousands.
Tangible. Measurable. Trackable.
Outbound? Inbound? No bounds.
For all of our engagements, we only hire top-tier, highly-vetted candidates. All of our employees have a college education from English-speaking universities and have very high fluency in verbal and written English.
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Is your fee all-inclusive?
Yes! All agents are provided at a simple monthly fee that covers everything. There are never any hidden fees or “fine print” that will have you paying more than you expect.
How does training work?
Before we start working with you, your Account Manager and Team Lead for your specific project will sit down with you to understand exactly how you’d like us to communicate with your customers. We will build out an in-depth customer experience process map, scripts, and FAQs so that we can train your new staff and get them operational as soon as possible.
What if I have an issue with an agent?
If you ever have an issue with an agent, feel free to bring this up to your Account Manager and we can have a new agent trained and ready to go within 3 business days of your request.
Can I scale up or scale down as necessary?
Absolutely! We have capacity to add as many agents as needed on any project. If you need to scale up during certain temporary time periods (such as the holiday season), we can facilitate that.
What if I have special compliance demands (regulatory, data storage, etc.)?
We understand that some industries are subject to regulations and have to follow acceptable standards, such as HIPAA, PCI-DSS, SOX, and more. Before our engagement begins, we make sure that we discuss any regulatory needs with you to ensure that we are both covered.
Is Meridian BPO insured?
To make sure that our clients have an extra layer of confidence when working with us, we carry a high-limit commercial insurance policy in the rare event that something goes wrong.